The Matcha Sundays FAQ!

Ordering one of our boxes is just the beginning. Enjoying our snacks is where it really matters, and to get the most out of your Matcha Sundays experience, here are answers to some of the most common questions we get from you:

Delivery & Collection

Do you deliver?

Weekly boxes: Yes, we deliver all our weekly boxes on Sundays, usually between 12PM and 4PM.

Postal boxes: If you live in London, chances are we’ll usually deliver by hand ourselves! If you’re outside London, or elsewhere in the UK, we’ll post it to you!

Can you post your snacks?

Yes! We post our snacks to all corners of the UK, carefully packaging them for maximum freshness! So if you live anywhere in the UK, we’ll deliver! If Royal Mail goes, so do we.

NOTE: Our weekly boxes can’t be posted because they often contain things that don’t do well in the post.

How do you post your snacks?

We ship all our boxes via Royal Mail Special Delivery by 1PM. That’s a guaranteed Next-Day service!

Do I get a tracking number?

Since we use Royal Mail Special Delivery by 1PM, we’ll email you a tracking number once we post your order! You can check the status of your order via the Royal Mail Track & Trace website.

I’ve ordered a postal box. How long do I wait?

We know you want your snacks as soon as possible, but we often have a long queue of orders. Think 2-3 business days (excluding weekends) until we make your order.

Our Snacks

What allergens are in your snacks?

Check out our Allergen Information page for general information on what allergens are included in our snacks. For specific information, please click on the individual product in our Shop.

What drink should I have with your snacks?

Traditional Japanese snacks tend to be sweet, so we recommend brewing a cup of tea to enjoy with your snacks. We’re big fans of sencha (green tea), or hojicha (roasted green tea) but any tea works, really. Coffee also goes well, if that’s your fancy.

I ordered the mochi balls but they’re all hard. What do I do?

Our mochi ball sticks are handmade and don’t contain any preservatives. That’s why they’ll get hard over time. When this happens, stick them in the microwave for 2-3 seconds and they’ll soften up nicely. Repeat if still a bit hard. Stick them in too long and they’ll become beautiful goo puddles, so be careful!

There’s a small pot of paste/powder in my box. What’s this for?

Our mochi ball sticks sometimes come with toppings, such as sweet kinako powder, black sesame, or azuki bean paste. Pop open the pot, sprinkle (or dump) the contents on your sticks and you’re set!
Or, if it’s a pot of “mitarashi” glaze, stick it in the microwave for a few seconds before pouring over your mochi balls, as the glaze can harden while in transit.

Can I refrigerate the snacks?

Although we recommend storing our snacks in an airtight container in a cool place, sometimes it can get hot inside. If so, feel free to put them in the fridge, though we recommend consuming within 2 days.

Special Orders & Occasions

Do you do birthday/special occasion boxes?

Matcha Sundays snacks are a great way to celebrate birthdays and other special occasions! Simply add the “Birthday/Special Occasion” product to your basket before you checkout.

Leave a note when you order which we’ll put on a card to be included with your box!

What about non-standard requests?

If you have a request/order you don’t think can be handled via our online shop, email us at and we’ll take it from there.

Situations include:

  • You want to hold a mochi eating contest with your friends
  • You want to order our ingredients and make the snacks yourselves.