Weekly boxes: Yes, we deliver all our weekly boxes on Sundays, usually between 12PM and 10PM. When traffic is bad and we have to reschedule, or there are too many orders, we will continue delivering on Monday between 3PM and 10PM.

Special boxes: When we have special boxes, we’ll have several deslivery dates and we aim to deliver them between 12PM and 10PM on the selected date.

Postal boxes: If you live in London, chances are we’ll usually deliver by hand ourselves! If you’re outside London, or elsewhere in the UK, we’ll post it to you!

Yes! We post our snacks to all corners of the UK, carefully packaging them for maximum freshness! So if you live anywhere in the UK, we’ll deliver! If Royal Mail goes, so do we.

NOTE: Our weekly and special boxes can’t be posted because they often contain things that don’t do well in the post.

We ship all our boxes via Royal Mail Special Delivery by 1PM. That’s a guaranteed Next-Day service!

Since we use Royal Mail Special Delivery by 1PM, we’ll email you a tracking number once we post your order! You can check the status of your order via the Royal Mail Track & Trace website.

We know you want your snacks as soon as possible, but we often have a long queue of orders. Your order will most likely spend around 6-10 days in our queue before we make and send/deliver your snacks order.

Did you know there’s just one person (Ken) making everything? Wagashi is incredibly labour-intensive and many of our snacks often take over an hour just to make. With only so many hours in a day, there’s a limit to what can be done.

Each and every one of our snacks is made especially for you, with love, so enjoy the wait. It’ll be worth your while!

Check out our Allergen Information page for general information on what allergens are included in our snacks. For specific information, please click on the individual product in our Shop.

Traditional Japanese snacks tend to be sweet, so we recommend brewing a cup of tea to enjoy with your snacks. We’re big fans of sencha (green tea), or hojicha (roasted green tea) but any tea works, really. Coffee also goes well, if that’s your fancy.

We’ll be adding our recommended Genmai-cha to our online shop soon, so watch for that!

Our mochi ball sticks are handmade and don’t contain any preservatives. That’s why they’ll get hard over time. When this happens, stick them in the microwave for 2-3 seconds and they’ll soften up nicely. Repeat if still a bit hard. Stick them in too long and they’ll become beautiful goo puddles, so be careful!

Our mochi ball sticks sometimes come with toppings, such as sweet kinako powder, black sesame, or azuki bean paste. Pop open the pot, sprinkle (or dump) the contents on your sticks and you’re set!
Or, if it’s a pot of “mitarashi” glaze, stick it in the microwave for a few seconds before pouring over your mochi balls, as the glaze can harden while in transit.

Although we recommend storing our snacks in an airtight container in a cool place, sometimes it can get hot inside. If so, feel free to put them in the fridge, though we recommend consuming within 2 days.

Matcha Sundays snacks are a great way to celebrate birthdays and other special occasions! Simply add the “Make it a Special Occasion” product to your basket before you checkout.

Leave a note when you order which we’ll put on a card to be included with your box!

If you have a request/order you don’t think can be handled via our online shop, email us at [email protected] and we’ll take it from there. You can also DM us on Instagram if that’s easier.

Situations include:

• You want to hold a mochi eating contest with your friends
• You want to order our ingredients and make the snacks yourselves.

If you have a request/order you don’t think can be handled via our online shop, email us at [email protected] and we’ll take it from there. We can provide pro forma invoices for purchase orders, as well as quotes for approval. Quotes provided will be valid for up to three months, depending on discussion.

Situations include:

• You have a corporate event
• You have an office event